Frequently Asked Questions (FAQ)

1. What types of plants does Greenably offer?

We offer a wide selection of houseplants, garden plants, herbs, and flowers, suitable for every home and garden. Each plant is carefully selected to ensure its health and longevity.

2. How can I care for my plants?

Each plant requires different care. You'll find detailed care instructions on each product page. We also offer general advice to help keep your green friends healthy.

3. How long does delivery take?

Delivery time varies depending on your region, but is typically 3 to 7 business days. Once shipped, you'll receive a tracking number to check the status of your package.

4. Can I change or cancel my order?

Orders can be changed or canceled within 24 hours of order confirmation. After this time, changes are no longer possible. Please contact our customer service team as soon as possible.

5. Do you offer international shipping?

Yes, we offer international shipping. Delivery costs and times vary depending on the destination. Enter your address to see exact shipping costs when placing your order.

6. How to care for plants delivered in a container?

Plants in containers should be watered regularly, ensuring excess water drains freely. Make sure the plant receives adequate light and is fertilized regularly.

7. Can I return the plants?

Yes, you can return plants within 14 days of receipt, provided they are unused and undamaged. For detailed returns policies, please contact our customer service department.

8. What payment methods do you accept?

We accept popular payment methods such as credit cards, PayPal, and bank transfers. All payments are processed securely.

9. Why are your plants better than those from other stores?

Our plants are carefully selected, and we place a strong emphasis on quality and sustainability. We also offer personalized advice to help you choose the best plants for your home.

10. How can I contact customer service?

If you have any questions or concerns, please contact us by email at [support@greenably.com] or fill out the contact form on our website. We'll respond as quickly as possible.