Returns Policy

Our goal is to ensure your complete satisfaction with your purchase at Greenably. If you're not completely satisfied with your purchase, we offer returns under the following terms:

Deadline for return

You can return your order within 14 days of receiving your shipment.

Condition of goods

For returns to be accepted, products must be unused, undamaged and returned in their original packaging.

Exceptions

Some products – such as plants – are not returnable due to their nature unless they are damaged or not as described.

Return and refund process

If your return is approved, we will refund your purchase amount to the same payment method you used to place your order. Refunds are typically issued within 7-10 business days of receiving and inspecting the returned items.

Return shipping costs

The buyer bears the cost of returning the goods, unless the goods are damaged or not as described, in which case we bear the cost.

Damaged or defective products

If you receive a damaged or defective product, please contact us within 7 days of receipt. We will offer a refund or exchange, depending on your preference.

How to make a return?

Please contact us to report a return and provide:

• Order number

• The product you want to return

• Reason for return

Once your request has been processed, we will send you return shipping instructions.

Non-returnable products

For hygiene or other reasons, the following items are excluded from return:

• Plants that were used or dried after receipt

• Gift cards

• Personalized products

Changes to the returns policy

Greenably reserves the right to change this returns policy at any time. Any changes will be posted on this page – please check back regularly for updates.